CEO Message

We would like to offer our sincere gratitude for your continued patronage of Mitsui Sumitomo Insurance.

Last fiscal year, many natural disasters such as the Noto Peninsula Earthquake in January 2024, typhoons, and other hazards occurred one after another. We would like to express our deepest sympathies to all those who have been affected. We are redoubling our efforts to offer support to customers in rebuilding their lives as quickly as possible, as is our duty and responsibility as a non-life insurance company.

The Company received a business improvement order from the Financial Services Agency in accordance with the Insurance Business Act for price fixing, etc., dated December 26, 2023. We sincerely apologize for any inconvenience this has caused to our customers and other stakeholders. In the business improvement plan formulated in response to this order, we have placed the concepts of "customer focus" and "legal compliance" at the core of all our business activities. We will do our utmost to regain the trust of our customers and society by ensuring the management team and all our employees come together to implement this business improvement plan.

Looking at the business environment surrounding the Company, uncertainty is on the increase due to factors such as the intensification of natural disasters, the hardening of the reinsurance market, and global inflation. It was under these circumstances that the second stage of our Medium-Term Management Plan (FY2022–FY2025) began this fiscal year. In this second stage, we will implement "Reinventing our business style" in order to fulfill our original role as a non-life insurance company dealing with risks, and ensure that we are a company that customers can depend on.

In order to achieve the vision set forth in the Medium-Term Management Plan (FY2022–FY2025) to demonstrate leadership in mitigating risks and resolving issues around the world, and to become an innovation company, we will continue to promote Sustainability Transformation (SX), to simultaneously achieve sustainability for both society and the Company.

To achieve societal sustainability, we are increasing our commitment to the four key social challenges that we are trying to address — Planetary Health, Innovative Technology, Resilience, and Social Inclusion.
As an example, for Social Inclusion, we are developing products and services that aim to increase our customers' well-being, such as micro-insurance and support for a healthy, long-lived society. In addition to insurance itself, we will also expand "solutions before and after coverage and protection" that help with the prevention of accidents and disasters as well as the rapid recovery from accidents, and continue to provide new value.

Going forward, as a core business enterprise of MS&AD Insurance Group, we aim to become a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporate value, which involves growing together with society through widespread reforms to our business style and by developing and offering solutions to the issues that affect us all.
We look forward to your continued support as we walk the path toward a brighter future together.