CEO Message

To our valued customers and stakeholders, on behalf of Mitsui Sumitomo Insurance, I wish to convey our deepest gratitude for your continued collaboration and support.

In recent years, the social and economic environment has been undergoing rapid transformation. As a result, the risks faced by our customers and society, including natural disaster risks due to climate change, cyber risks, geopolitical risks, and market risks, are becoming ever more complex and diversified. Furthermore, with the revisions to the Insurance Business Act and supervisory guidelines, structural changes within the insurance industry itself are underway. Even amid these changes, our Mission, Vision, and Values (MVV) will remain our unwavering guiding principles, as we strive to offer reliable products and services. Through these efforts, we aim to be closer to our customers than ever before and contribute to the development of society.

From fiscal year 2026, in pursuit of the “Aspiration for Fiscal Year 2030” set forth in the Merger Basic Plan, we have shifted from traditional medium-term management plans to an annual planning approach. Moreover, we position fiscal year 2026 as the starting point leading up to our merger with Aioi Nissay Dowa Insurance Co., Ltd., scheduled for April 2027. In preparation for the merger, the employees of both companies are making efforts to understand, acknowledge, and respect each other, while engaging in thoughtful discussions from the perspective of the new company about what will be best for our customers. We are diligently preparing to ensure that the new company provides even greater value to our customers and society.

To become an insurance and financial group that is the first choice for customers, we will use this year leading up to the merger to further refine the respective strengths of both companies. By leveraging and expanding these strengths through the merger, we aim to achieve both sustainable growth and efficiency in our domestic non-life insurance business. We also take issues such as price fixing in corporate insurance and information leakage between agents and insurance companies very seriously and are committed as one organization to strengthening efforts to review our business operations, enhance governance, and transform our business model.

To promote this transformation with a clear vision of the future, we have established our “2035 vision.” Within this vision, we have identified three roles that the new company should fulfill: “Addressing the risks faced by customers and society” by enhancing the core insurance business; “Changing the way customers make choices” by offering products and services that drive behavioral change; and “Transforming social structures” by strengthening our capacity for policy proposal as one group. By sharing this vision among all employees and bringing together our strengths toward a common goal, we will fundamentally transform our business model.

To deliver new value to our customers and society while continuing to grow alongside society, we are committing to a customer-centric approach like never before.
We sincerely ask for your continued support.