CEO Message

We would like to offer our sincere gratitude for your continued patronage of Mitsui Sumitomo Insurance.

On March 24, 2025, under the Insurance Business Act, we received a business improvement order from the Financial Services Agency in regard to the information leak incident that occurred between our insurance agents and our insurance company. We sincerely apologize for the inconvenience and concern this has caused to our customers and other stakeholders. We take these administrative sanctions very seriously, and have conducted a comprehensive analysis of the factors involved in cases where inappropriate actions were taken, such as cases of insurance premiums being adjusted, as well as conducting an analysis of the underlying root cause of this incident. As a result, we have made sweeping revisions to our recurrence prevention measures and have formulated a new Business Improvement Plan. To restore your faith in us, all officers and employees of Mitsui Sumitomo Insurance will work as one to sincerely and earnestly execute this business improvement plan.

With extreme weather events around the globe and cyber security risks becoming more common, the wider environment in which Mitsui Sumitomo Insurance operates grows increasingly uncertain. In the midst of this, we are now in FY2025, the final year of our Medium-Term Management Plan (FY2022–FY2025). In order to make our aspired stance of "demonstrating leadership in mitigating risks and resolving issues around the world" come to fruition, we at Mitsui Sumitomo Insurance are advancing our Sustainability Transformation (SX) and doing our part to address four key social challenges (Planetary Health, Innovative Technology, Resilience, and Social Inclusion). For example, as part of Planetary Health, we are developing products and services that help with decarbonizing society and addressing the climate crisis, as well as contributing to improved sustainability of natural capital. In addition to insurance itself, we will also expand ”solutions before and after coverage and protection” that help with the prevention of accidents and disasters as well as the rapid recovery from accidents, and provide new value.

Not only that, but we are also planning a merger with Aioi Nissay Dowa Insurance Company, Ltd., aiming for completion in April 2027. This merger will help in establishing a governance structure that will ensure we are the most preferable insurance company and guarantee the trust of our customers. Furthermore, we will be carrying forward and concentrating the strengths of both Mitsui Sumitomo Insurance and Aioi Nissay Dowa Insurance Company; forging powerfully ahead with initiatives for further expansion; improving the efficiency of our operations, such as with systems integration; and focusing our efforts to fully optimize our management resources across the board, including our networks of human resources and bases of operations.

Going forward, as the core operating company of the MS&AD Insurance Group, we at Mitsui Sumitomo Insurance will seek to make "creating a world-leading insurance and financial services group that consistently pursues sustainable growth and enhances corporate value" a reality, aiming to pursue customer-oriented business conduct to be the most preferable insurance company for customers while also growing as a company together with society through our offerings of solutions to social challenges.

We look forward to your continued support as we walk the path toward a brighter future together.