Accident Report Center

More details

More details

Contact us via telephone

  • 1.In case of an accident, please call the toll-free number.
    It will lead to the accident reception desk at Mitsui Sumitomo Insurance Co.,Ltd.
    The claim line is open 24 hours, 7 days a week.
  • 2.After pressing the number of choice, your call will be transferred to a Japanese receptionist. By stating your preferred language, you can have a conversation through an interpreter.
  • *Please note that the automatic voice messages are in Japanese. However, after pressing the number, your call will be transferred to a 3-way call with the help of an interpreter.

Automobile insurance

0120-258-365 (Toll-free)

Fire & Accident insurance

0120-258-189 (Toll-free)

Available languages
English, Chinese, Korean, Portuguese, Indonesian, Malaysian, Burmese, Khmer, Thai, Tagalog, Vietnamese, Nepali, French, German, Italian, Spanish, Russian
Reception hours
24/7