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| Mitsui Sumitomo Insurance Co., Ltd. |
The Company will properly handle personal information in compliance
with the Law concerning Protection of Private Information (the Privacy
Law) and other relevant laws and ordinances, guidelines for protection
of private information in the financial sector and other guidelines,
and the “Guidelines for Private Information Protection of Non-life
Insurance Companies” issued by the General Insurance Association
of Japan, and will take appropriate measures to ensure that personal
information is securely managed in accordance with practical guidelines
issued by the Financial Services Agency and the General Insurance
Association of Japan, in light of the importance of protecting private
information and to enhance society’s confidence in the non-life
insurance industry.
The Company will conduct education and training for its employees
so that personal information is properly handled, and is working to
ensure personal information is handled properly. The Company will
also, from time to time, review and improve the handling of personal
information and appropriate measures to ensure that personal information
is securely handled. |
| 1. Collection of Personal
Information |
The Company will collect personal information in a lawful and proper
manner to the extent necessary for its business.
The Company will collect personal information mainly from application
forms, contracts, insurance claim forms, business documents, questionnaires
and other relevant documents. The Company may also collect personal
information by recording inquiries or consultations conducted over
the telephone to accurately record the details of such inquiries or
consultations. |
| 2. Purpose of Use of Personal
Information |
The Company will not use any collected personal information beyond
the extent necessary for the purposes described below and listed in
Clause 4 (the “Purpose of Use”).
The Purpose of Use will be declared on our website and published in
application forms, brochures and other informational documentation.
Moreover, if the Purpose of Use is changed, the Company will give
you notice of the details of such changes, or make a public announcement
of such changes on its website or in other publications. |
| (i) |
Examination, underwriting, performance (including investigating
insured events or payment of proper insurance benefits) and management
of insurance policies, explanations and provision of other products
and services of the Company or its group companies (including examination,
underwriting, performance and management of insurance policies by
its group companies), and explanations and provision of products and
services of business partners, contractors or other entities |
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Products and services explained or provided by the Company and its
group companies
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Non-life insurance |
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Life insurance |
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Defined-contribution pensions |
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Loans |
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Investment trusts |
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Government bonds |
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Weather and earthquake derivatives |
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Health and nursing care services |
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Risk management services |
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Asset valuation services |
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Other financial products and risk-related services |
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Explanations of events, campaigns and seminars, and provision
of information |
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Other services incidental to or relating to the above products
and services |
Products and services of business partners and other entities
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Assistance in purchasing automobiles and arranging automobile
inspections |
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| (ii) |
Collection of receivables held by the Company |
| (iii) |
Research and development of products and services relating to insurance
and finance through market research, data analysis, questionnaires |
| (iv) |
Performance of contracted services in an appropriate manner if,
for example, the Company is commissioned to process all or some personal
information (data) by another entity |
| (v) |
Otherwise appropriately and smoothly conducting transactions with
customers |
| Please see Clause 4(1) below with respect to the Company’s
group companies. |
| 3. Provision of Personal Data
to Third Parties |
| The Company will not provide personal data to a third party without
your consent, unless such provision is: |
| (i) |
required under laws or ordinances; |
| (ii) |
to business partners, including insurance agents, to the extent
necessary to conduct the Company’s business; |
| (iii) |
to a third party in accordance with the procedures prescribed in
Article 23, Paragraph 2 of the Law concerning Protection of Private
Information (Opt-Out); or |
| (iv) |
to use your personal data jointly with a group company of the Company,
another non-life insurance company, the Ministry of Land, Infrastructure
and Transport, or another entity (please see Clause 4 below). |
| 4. Joint Use of Personal Data |
| (1) |
Joint use with the Company’s group companies |
| The Company and its group companies may jointly use personal data
to explain or provide products and services under the following conditions
between such companies: |
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Personal Data |
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Name |
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Address |
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Telephone number |
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E-mail address |
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Sex |
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Date of birth |
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Any other details of any policy and the details
of insured events set out any application or other similar documentation |
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Joint users and responsible persons |
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Group companies are limited to subsidiaries and consolidated companies,
and the Company shall be responsible for use of your personal information
within the group. Please see here for
a list of the Company’s group companies. |
| (2) |
Non-life Insurance Industry Information Exchange System |
| The Company will jointly use personal data with non-life insurance
companies and other entities to eliminate misconduct upon execution
of insurance policies or filing insurance claims. The Company will
also jointly use personal data with the Non-Life Insurance Rating
Organization of Japan to appropriately pay insurance benefits for
compulsory automobile liability insurance. For details, please see
the website of the General Insurance Association of Japan or the website
of the Non-Life Insurance Rating Organization of Japan, or contact
the following offices. |
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Contact Offices |
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Non-life Insurance Consulting Office
The General Insurance Association of Japan
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Address: |
2-9, Kanda Awajicho, Chiyoda-Ku, Tokyo 101-8335 |
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Tel: |
03-3255-1467 (open from 9:00 to 17:00 excluding
Saturdays, Sundays and holidays) |
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URL: |
http://www.sonpo.or.jp/ |
Personal Information Consulting Office, Administration and Planning
Department
Non-Life Insurance Rating Organization of Japan
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Address: |
1-9, Kanda-Nishikicho, Chiyoda-ku, Tokyo 101-0054 |
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Tel: |
03-3233-4141 (open from 9:00 to 17:00 excluding
Saturdays, Sundays and holidays) |
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URL: |
http://www.nliro.or.jp |
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| (3) |
Provision of Personal Data to the Ministry of Land,
Infrastructure and Transport for Prevention of Uninsured Scooters
(not more than 125cc) and Small Motorcycles (more than 125cc and not
more than 250cc) |
| Because the Ministry of Land, Infrastructure and Transport sends
a postcard to confirm if a policyholder owning a scooter or small
motorcycle has compulsory automobile liability insurance whose term
of contract is deemed to have expired for the purpose of blocking
scooters or small motorcycles without compulsory automobile liability
insurance, the Company will provide the Ministry personal information
regarding compulsory automobile liability insurance of the above types
of vehicle, and use such personal information jointly with the Ministry
at the responsibility of the Ministry. |
The following personal data will be jointly used: |
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Personal Data |
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Name and address of policyholder |
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Number of certificate and term of insurance |
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Type of vehicle |
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Number of vehicle, identification number, or
fleet number |
URL of the Ministry of Land, Infrastructure and Transport: http://www.jibai.jp |
| (4) |
Information Identification Services of Insurance Agents |
| The Company will use personal data of employees of non-life insurance
agents and other entities jointly with other non-life insurance companies
to appropriately supervise non-life insurance agents and recruit personnel
of the Company. The Company will also use personal data of information
of persons who have passed a non-life insurance solicitors examination
or other tests conducted by the General Insurance Association of Japan
for commission to non-life insurance agents. For details, please see
the website of the General Insurance Association of Japan http://www.sonpo.or.jp |
| 5. Handling of Credit Information |
| The Company will not use information provided by any credit information
organization (which means any organization designed to collect information
regarding your personal ability to meet your debt payments and provide
such information to the Company) and regarding your ability to meet
your debt payments for any purpose other than investigating your ability
to meet your payments in accordance with Article 53-9 of the Enforcement
Regulation of Insurance Business Law. |
| 6. Handling of Sensitive Information |
| The Company will not collect, use or provide to a third party any
personal information (hereinafter referred to as the “Sensitive
Information”) regarding your political views, faith (which means
religion, philosophy and creed), membership in a labor union, color
and race, ancestry and domicile by birth, healthcare and sexual life,
or criminal record in accordance with Article 53-10 of the Enforcement
Regulation of Insurance Business Law, unless: |
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(1) |
the Sensitive Information is collected, used, or provided
to a third party with your consent when necessary for business if
required to secure the appropriate operation of insurance business; |
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(2) |
the Sensitive Information is collected, used, or provided
to a third party when necessary to conduct insurance benefit payment
services and other services according to the procedures for inheritance; |
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(3) |
the Sensitive Information of employees or other personnel
regarding affiliation with, or participation in, a political or religious
organization or labor union is collected, used, or provided to a third
party when necessary to conduct insurance premium collection services
or other services; |
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(4) |
required under laws or ordinances; |
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(5) |
required to protect a person’s life, limb or
property; |
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(6) |
specifically required to improve public health or promote
sound development of children; or |
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(7) |
required to cooperate with governmental agencies, local
public agencies or a person commissioned by those agencies to perform
services prescribed under the laws or ordinances. |
| 7. Request for Disclosure
or Amendment |
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(1) |
Inquiry for details of insurance policies
and insured events |
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Please direct inquiries for any details of insurance
policies and insured events to the office described below. The Company
will provide a response after confirming that you are the requesting
party. The Company will correct any collected information that is
not accurate. |
|
(2) |
Notice of matters, disclosure, amendment,
or suspension of use of personal information held by the Company under
the Law concerning Protection of Private Information |
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Please direct requests for any notice of matters, disclosure,
amendment, or suspension of use of personal information held by the
Company under the Law concerning Protection of Private Information
to the office described below.
The Company will, after confirming that you are the requesting party
and requesting you to complete a form designated by the Company, take
procedures, and, in principle, provide a written response soon thereafter.
The Company will charge prescribed fees for a response to a request
for disclosure. Please see here for the
details of request procedures.
If, as a result of any necessary investigation by the Company, any
of your information is found to be inaccurate, the Company will correct
such information based on the results of such investigation. |
| 8. Summary of Measures to
Ensure the Secure Management of Personal Data |
The Company will take full security measures such as establishing
handling regulations and other rules and developing operation system
for secure management measures to prevent any divulgence, loss or
damage to personal data handled by the Company and to ensure that
personal data is otherwise securely managed.
Further, if the Company commissions any other party to handle personal
data, the Company will establish a basis of selection of contractors,
and conduct necessary and appropriate supervision over such contractors
by checking an information management system of such contractors in
advance.
Please direct questions regarding measures for the secure management
of personal information to the office described below. |
| The Company will appropriately and immediately respond to any claims
or consultations regarding the handling of personal information. If
you have any questions regarding the handling of personal information
by the Company, or any inquiry or request for any disclosure, amendment,
or suspension of use of personal data held by the Company, or questions
regarding measures for the secure management of personal information,
please contact the office described below: |
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Contact Offices |
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Customer Desk, Mitsui Sumitomo Insurance Co., Ltd.
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Telephone Number: |
0120-632-277 (toll free) |
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Business Hours: |
9:15-20:00 (Monday through Friday)
9:15-17:00 (Saturday, Sunday and Holidays) |
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* The office is closed during the
year-end and new-year period.
* Please call 03-3615-3111 (fee-based) from mobile or PHS phones. |
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| The Company is a member of the General Insurance Association of
Japan, which is an authorized Private Information Handling Entity.
The General Insurance Association of Japan handles claims and consultations
regarding the handling of personal information by member companies. |
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Non-life Insurance Consulting Office
The General Insurance Association of Japan
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Address: |
2-9, Kanda Awajicho, Chiyoda-Ku, Tokyo 101-8335 |
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Tel: |
03-3255-1467 (open from 9:00 to 17:00 excluding
Saturdays, Sundays and holidays) |
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URL: |
http://www.sonpo.or.jp |
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